Privacy Policy

Who We Are

Boca Tile Roof Repair is a service-area business serving Boca Raton, FL 33432 and nearby areas. We do not operate from a public street address. We answer calls at (773) 207-0769 and connect homeowners with independent licensed roofing contractors. In this policy, "we" and "us" mean Boca Tile Roof Repair.

Information We Collect

When you call

We collect your phone number, the date, time and length of the call, and what you tell us about your roof and your property, such as your name, address or neighborhood, roof type, roof age and HOA. If we use a call tracking service, calls may be recorded for quality and training purposes, and a notice may be given at the start of the call.

When you use the request form

The form asks for your name, phone number, an optional email address, the service you are interested in and a short message. We only receive what you choose to enter.

When you browse the site

Like most websites, this site uses cookies and similar tools that collect technical data: your device and browser type, IP address, approximate location, the pages you visit and how you arrived. We use analytics to understand how the site is used and ad conversion tracking to measure whether an ad led to a call or a form submission.

How We Use Your Information

We use your information to:

• understand your roof question and match you with a suitable roofer
• contact you about your request by phone, text or email
• keep a record of calls and requests so we can follow up or answer questions later
• check call quality and improve how we handle calls
• measure which pages and ads bring in calls and requests
• protect the site from misuse and meet legal obligations

Who Receives Your Information

The roofer who takes your job

This is the most important part of this policy. When you ask for help, the details you give us are passed to the independent roofing contractor who takes your job, so they can contact you, schedule a visit and prepare a price. That contractor is a separate business. Once they have your details, their own privacy practices apply to how they use and keep them, and you should ask them about it directly.

Service providers

We use outside providers for phone and call tracking, website hosting, form handling, analytics and advertising measurement. They process information on our behalf to provide those services.

Legal reasons

We may share information if the law requires it, to respond to a valid legal request, or to protect our rights, our users or the public.

Calls and Text Messages

By calling us or submitting the form, you agree that we and the roofer matched to your request may contact you by phone or text message about that request. We do not send marketing text messages unless you have agreed to receive them. You can reply STOP to any text message to stop receiving texts from that number. Message and data rates from your carrier may apply.

We Do Not Sell Your Personal Information

We do not sell your personal information. Sharing your details with the roofer who handles your request, and with the service providers described above, is how we provide the service you asked for.

How Long We Keep Information

We keep call records, recordings and form submissions only as long as we need them to handle your request, follow up, resolve questions and meet legal or accounting requirements. After that, we delete them or keep them in a form that no longer identifies you. Analytics data is kept according to the settings of the analytics provider.

Security

We use reasonable safeguards, such as access controls and providers with secure systems, to protect your information. No website, phone system or internet transmission is perfectly secure, so we cannot promise absolute security. Please do not send payment details, passwords or other sensitive information through the form.

Children's Privacy

This site is meant for adults making decisions about their homes. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, call us and we will delete it.

Your Choices

• Stop contact. Tell us on a call, or reply STOP to a text, and we will stop contacting you about your request.
• Access or deletion. Call (773) 207-0769 to ask what information we hold about you or to ask us to delete it. We may need to confirm your identity first. To have a roofer delete your details, contact that roofer directly.
• Cookies. You can block or delete cookies in your browser settings. Some parts of the site may not work as well without them.
• Ad personalization. You can limit personalized ads through the settings offered by Google and other ad platforms.

Florida Residents

Florida residents can ask us what personal information we hold about them, ask us to correct or delete it, and ask us not to contact them. Some Florida privacy laws apply only to businesses above certain size thresholds. Whether or not a specific law applies to us, we will respond to these requests within a reasonable time.

Changes to This Policy

We may update this policy when our practices or the law change. The effective date at the top shows when it was last revised. If a change is significant, we will make it clear on this page.

Contact Us

Questions about this policy or your information? Call Boca Tile Roof Repair at (773) 207-0769. Phones are answered 24 hours a day, 7 days a week.